Feb. 16, 2026

Agenda

PPG Meeting Agenda

 

Date: 16/02/2026
Time: 17.30
Location: Hillview Medical Centre
Chair: Jess Collins – Deputy Practice Manager Dr Multani – GP Partner

1. Welcome & Meeting Objectives

·         Confirm agenda

·         Objectives for today

2. Recruitment of PPG Chairperson

·         Chair role vacancy / transition update

·         Overview of responsibilities and time commitment

·         Recruitment plan and timeline

·         Agree next steps and responsible leads

 

3. Charity Closure & Allocation of Funds

·         Confirmation of charity closure and governance steps completed

·         Agreement to direct funds toward patient services

·         Discussion of priority areas and communication plan

 

4. Launch of Microsuction Service

·         Overview of microsuction and clinical benefits

·         Implementation timeline, staffing and equipment readiness

·         Booking process,

 

 

5. Anima – New Services

·         Feedback on current system

·         Discussion of new services

6. Future Meeting Topics & Suggestions

·         Topics members would like added to future agendas

·         Service improvements to explore

·         Patient experience themes to review

·         Community engagement ideas

 

7. AOB

 

Minutes

Hillview Medical Centre

Patient Participation Group (PPG) Meeting Minutes

Date: 16 February 2026
Time: 17:30
Location: Hillview Medical Centre
Chair: Jess Collins – Deputy Practice Manager / Dr Multani – GP Partner

PPG_Meeting_Agenda 16.02.2026

Attendees:
Jess Collins, Dr Multani, PPG Members

1. Welcome & Meeting Objectives

The meeting was opened by Jess Collins who welcomed attendees and confirmed the agenda for the session.

The objectives of the meeting were outlined as:

  • To discuss the recruitment of a new PPG Chairperson
  • To review the closure of the PPG charity and allocation of remaining funds
  • To introduce the microsuction service being implemented at the practice
  • To gather feedback regarding Anima services and future developments
  • To identify future topics and priorities for the PPG

PPG_Meeting_Agenda 16.02.2026

2. Recruitment of PPG Chairperson

The group discussed the current vacancy for the PPG Chair role following the transition period.

Key points discussed:

  • The responsibilities of the Chairperson were outlined, including running meetings, representing patient voices, and acting as a communication link between patients and the practice.
  • The expected time commitment and responsibilities were also clarified for potential candidates.
  • The group agreed that recruiting a committed Chair would strengthen the PPG and support practice engagement with patients.

Agreed Actions:

  • Encourage existing PPG members to consider the role or recommend potential candidates.
  • Review expressions of interest before the next meeting.

3. Charity Closure & Allocation of Funds

Members were informed that the Hillview charity has now been formally closed, with all governance steps completed.

Discussion points included:

  • Agreement that remaining funds should be redirected toward initiatives that improve patient services.
  • Suggestions from members included:
    • Supporting patient wellbeing initiatives
    • Improving waiting room facilities
    • Funding health promotion materials or community engagement projects

Action:

  • Practice team to confirm final available funds and present potential options for allocation at the next meeting.

4. Launch of Microsuction Service

Dr Multani provided an overview of the new microsuction service that will be introduced at the practice.

Discussion included:

  • Clinical benefits of microsuction compared with traditional ear syringing.
  • Equipment and training arrangements for staff.
  • Expected implementation timeline and service readiness.

The booking process for patients was also outlined and will be communicated once the service is live.

Members welcomed the introduction of the service as it will provide improved access to ear care for patients.

5. Anima – New Services

Anima is the triage system that Hillview is currently using after winning one the contracts to trial out new systems. Members discussed the Anima system currently used by the practice, that

Feedback included:

  • Positive feedback regarding convenience and accessibility.
  • Some patients may still require support navigating digital services.
  • Some patients noted that there is a time out function if not completed which caused frustration – we will investigate this further.
  • Also, as a reminder that if you are unable to complete the forms that the reception team are there to help and if lines are busy, please do use the callback system. Very positive feedback given to the reception team.

Anima is launching a new AI receptionist to help at the busier times of the day and for those who don’t wish to complete the form online. The general consensus was this could cause more frustration for the patients and would the be an option for different languages so that it is accessible for all/

Action:

  • Practice to continue gathering patient feedback on the system to inform future improvements.

6. Future Meeting Topics & Suggestions

Members were invited to suggest topics for future PPG meetings.

Suggestions included:

  • Improving patient access to appointments
  • Health promotion events
  • Community engagement initiatives
  • Reviewing patient experience feedback
  • Expanding services for example podiatry/chiropody

 

These topics will be considered when planning future meeting agendas.

7. AOB (Any Other Business)

·         Defibrillator training

  • Open day at the practice – meet the team
  • Displaying in surgery a health topic of the month
  • Holding talks/stalls at local sports grounds / events
  • Improving our social media presence – we are currently in the process of addressing both our Facebook page and google reviews.
  • Updating website with each clinicians speciality.

 

 

 

Next Meeting

Date: To be confirmed